Terms of service

The following terms and conditions (“Terms”) form a legally binding agreement between you, as the person accessing and otherwise using the Site (“You”, “Your”) and Platinum Body and its affiliates, as the creator of the Site (“We”, “Us” or “Our”).  In accessing or using the Site, You acknowledge that You have read, understood and agree to be bound by these Terms.  If You do not accept these Terms, You must leave the Site, and refrain from accessing or using the Site in future. 

We reserve the right to update these Terms from time to time without notice.  However, any updated Terms will be posted on the Site and it is Your responsibility to review those updated Terms before continuing to access or use the Site.  Your continued use of the Site means that you have accepted any updated Terms.

WE RECOMMEND THAT YOU SEEK THE ADVICE OF A MEDICAL PROFESSIONAL WHEN CONSIDERING A NEW NUTRITIONAL OR HEALTH PROGRAM AND BEFORE PURCHASING OR CONSUMING THE PRODUCTS.  NOTHING INCLUDED ON THE SITE IS INTENDED FOR MEDICAL TREATMENT OR DIAGNOSIS.

PRODUCT INFORMATION

While we use reasonable measures to ensure the accuracy and currency of any Product descriptions, pricing and other information concerning the Products published on the Site (“Product Information”), We cannot guarantee that any Product Information is complete, current, accurate, reliable or free from error or that the Products are suitable for You.

ORDERS, PAYMENT, DELIVERY AND RETURNS

Orders

When You place an order to purchase a Product from the Site (“Order”), You will be required to provide Your full name and exact billing address, among other important information. Please ensure that any information You provide to us is accurate and complete, to avoid delays in fulfilling Your Order.

Payment

We will charge You, and You agree to pay, the price of each Product ordered on the Site applicable as of the date you place Your Order, together with all delivery fees and taxes. Except where you use the AfterPay payment method, You must pay the full purchase price for each Product ordered in Australian dollars at the time You place the Order.

Delivery

Orders will usually be despatched from Our warehouse within 48 business hours. While we use our reasonable endeavours to effect delivery by the estimated delivery times shown on the Site, We make no warranty as to the time of delivery or the availability of any Products and are not responsible for any delays in delivery.

Returns

We may, in Our sole discretion, accept the return of an unopened Product after you have requested to return a product by emailing info@platinumbody.com.au Please include your Order number, item description and reason for return. If a return is accepted, we will either refund the cost of the Product or send a replacement. We will cover the freight costs of the return if the reason for the return is that the Product is defective or We otherwise agree.  Otherwise, You will be responsible for the freight costs of the return. No returns for change of mind. 

PRIVACY

We will use, store and handle any personal information You provide to Us in accordance with the requirements of the Privacy Act 1988