Refund policy
Return and Refund Policy
Thank you for shopping with us at Platinum Body. We want to ensure your shopping experience is as smooth as possible. Please review our return and refund policy carefully.
1. Refunds
We understand that sometimes, things may not go as expected. We do offer refunds, but only in the following circumstances:
a. Damaged or Incorrect Items If you receive a damaged product or have received the incorrect item, please contact our support team within 48 hours of receiving the order. We will require a photo of the damaged item or the item you received in error. Upon verification, we will either issue a refund or send you the correct item.
2. No Refunds for Change of Mind
We do not offer refunds for change of mind or if you have simply decided you no longer want the product. Please consider your purchase carefully before completing your order.
3. Order Amendments and Cancellations
Once an order is placed, we are unable to cancel it or make any amendments to it. Please double-check all order details, including your shipping address and product selection, at the time of placing your order.
4. Contact Us
For all refund and return inquiries, please contact our support team via email at info@platinumbody.com.au with the following information:
- Your order number
- A photo of the damaged item or the incorrect item received
We will get back to you as soon as possible to assist with your request.
5. Refund Processing
Refunds, if applicable, will be processed using the original payment method. Please allow up to 7 days for the refund to be reflected in your account.
We appreciate your understanding of our policy, and we're here to help you with any issues you may encounter during your shopping experience.
Thank you for choosing us x
